Shipping Policy

At Cress-Sport Sale Store, we engineer professional-grade training equipment for elite athletes, coaches, and facility managers worldwide. Our commitment to precision extends beyond our products to every aspect of your experience, including shipping and returns. This policy is designed with the efficiency and clarity demanded by performance-driven professionals.

1. Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) from our operational hub in Detroit, USA. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We ship globally (excluding some remote areas and parts of Asia). Please review the options below:

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Import duties or taxes are the responsibility of the recipient.

2. Returns & Exchanges Policy

We stand behind the quality and performance of every product we curate. If your equipment does not meet your professional expectations, our streamlined process ensures a robust resolution.

Core Principle

You have 15 calendar days from the date you receive your shipment to initiate a return or exchange. All items must be returned in original condition: unused, unassembled, and in the original packaging with all manuals, accessories, and protective materials.

The Return Process: Step-by-Step

1. Initiate Your Request: Within the 15-day window, email our Support Team at [email protected] with the subject line “Return Request: [Your Order Number]”. Provide your order number and a detailed reason. You will receive a Return Merchandise Authorization (RMA) number within 1-2 business days. Returns without an RMA cannot be processed.
2. Package & Ship: Securely repackage the item(s) in their original packaging. Include a copy of your order confirmation inside the box. Clearly write the RMA number on the outside.
   Important: You are responsible for the cost and risk of return shipping unless the return is due to our error (wrong/defective item). We strongly recommend using a trackable, insured service (DHL, FedEx) and retaining proof of shipment. Ship to: 4460 Daylene Drive, Detroit, US 48219.
3. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days to ensure they meet return conditions. We will then email you regarding the status of your refund or exchange.

Refund Timeline & Method

• Timeline: Refunds are processed within 5-10 business days after we approve the return.
• Method: Funds are returned to the original payment method used (VISA, MasterCard, JCB, or PayPal).
• Deductions: Original shipping costs are non-refundable. For exchanges, we cover standard shipping for the replacement item.

Note: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.

Exchanges

To exchange for a different size, model, or product:

• Follow the standard return process above.
• In your initial email, clearly state you wish for an exchange and specify the desired product name and/or SKU.
• Once the return is approved, we will process the exchange. Any price difference will be charged or refunded accordingly.

3. Non-Returnable Items (FINAL SALE)

4. Damaged or Defective Items

If your equipment arrives damaged or is defective, contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and clear photos/video evidence. We will arrange a replacement, repair, or return at our expense.