At Cress-Sport Sale Store, we engineer our performance equipment to meet the exacting standards of elite athletes, coaches, and facility managers. We apply the same commitment to precision and reliability to our customer service. If your equipment does not meet your professional expectations, our streamlined returns and exchanges process ensures a resolution as robust as our Olympic cages and as accurate as our GYMAWARE sensors.

Core Principle: We stand behind the quality and performance of every product we curate. Your satisfaction is integral to our mission of delivering professional-grade training solutions worldwide.

1. RETURN & EXCHANGE WINDOW

You have 15 calendar days from the date you receive your shipment to initiate a return or exchange request.

All items must be returned in their original condition: unused, unassembled, and in the original packaging with all included manuals, accessories, and protective materials.

2. THE RETURN PROCESS: STEP-BY-STEP

Our process is designed for clarity and efficiency, respecting the time of performance-driven professionals.

Step 1: Initiate Your Request

Within the 15-day window, contact our Support Team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed.

Please provide your order number and a detailed reason for the return or exchange.

Step 2: Receive Your RMA Instructions

Within 1-2 business days, you will receive an email with your unique RMA number and detailed instructions, including the return shipping address (our operational hub in Detroit, US).

Step 3: Package and Ship

Securely repackage the item(s) in their original packaging. Include a copy of your order confirmation or packing slip inside the box. Clearly write the RMA number on the outside of the box.

Important: You are responsible for the cost and risk of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item). We strongly recommend using a trackable and insured shipping service (like DHL, FedEx) and retaining the proof of shipment.

Step 4: Inspection & Processing

Once received at our facility, our team will inspect the item(s) within 3-5 business days to ensure they meet the return conditions. We will then notify you via email about the status of your refund or exchange.

3. REFUND TIMELINE & METHOD

Upon approval of your return:

  • Timeline: Refunds are processed within 5-10 business days after we approve the return.
  • Method: Funds will be returned to the original payment method used during purchase (VISA, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item to your location.

Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.

4. EXCHANGES

To exchange an item for a different size, model, or product:

  1. Follow the standard return process above to return the original item.
  2. In your initial email, clearly state you wish for an exchange and specify the desired replacement product and/or SKU.
  3. Once the return is approved, we will process the exchange and ship the new item to you. Any price difference will be charged or refunded accordingly.

5. NON-RETURNABLE ITEMS IMPORTANT

To ensure the safety, hygiene, and integrity of our specialized performance equipment, the following categories are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Biométrie & Personal Care: Items classified as Biométrie (biometric analyzers, body composition scanners) and Cryothérapie (cryotherapy equipment) due to hygiene and calibration sensitivity.
  • Opened/Used Software & Digital Products: Any activated licenses for digital products related to Chronométrage (timing systems) or Librairie (library/digital content).
  • Custom or Special Order Items: Any equipment configured or ordered to specific, non-standard specifications.
  • Damaged or Incomplete Items: Products not returned in their original condition, with all parts and packaging, or that show signs of use, assembly, or damage not present upon original delivery.

Analysis Note: Based on the technical, hygienic, and calibration-sensitive nature of biometric and cryotherapy equipment listed in your menu, these items are excluded from standard returns to protect all customers.

6. DAMAGED OR DEFECTIVE ITEMS

If your equipment arrives damaged or is defective, contact us immediately at [email protected] within 48 hours of delivery. Please provide your order number and clear photos/video of the damage or defect. We will arrange a replacement, repair, or return at our expense.

7. RETURN REQUEST EMAIL TEMPLATE

To expedite your request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cress-Sport Support Team, I would like to initiate a return/exchange for my recent order. Order Number: [Your Order Number] Product Name(s) & SKU(s): [e.g., GYMAWARE Power Sensor – SKU: XYZ123] Reason for Return/Exchange: [e.g., Incorrect size, product defect, change of mind] I confirm the item(s) are unused, unassembled, and in the original packaging with all accessories and manuals. [For Exchanges]: I would like to exchange for: [Desired Product Name & SKU]. Please provide my RMA number and return instructions. Best regards, [Your Full Name] [Your Shipping Address] [Your Phone Number]

QUESTIONS? CONTACT OUR PERFORMANCE SUPPORT TEAM

Our team, knowledgeable in the specifications of power sensors, cardio ergometers, and strength equipment, is here to assist you.

Email: [email protected]

Operational Hub: 4460 Daylene Drive, Detroit, US 48219

We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM – 5 PM EST).

Where High-Performance Meets Smart Training.